Privacy Policy
Last updated: June 2026
Gentle-Rise Stairlifts (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the personal data of visitors to gentlerisestairlift.co.uk and people who submit an inquiry through our website, our Facebook lead form, or our advertising on Meta platforms (Facebook and Instagram).
1. Who we are
Gentle-Rise Stairlifts is the business responsible for the personal information we collect. If you have any questions about this policy or your data, you can contact us at:
- Gentle-Rise Stairlifts Ltd, Fergusson House, City Road, London EC1V 2NX
- Phone: 0333 335 5637
- Email: sales@gentlerisestairlift.co.uk
- Website: www.gentlerisestairlift.co.uk
2. Information we collect
When you contact us or submit a quote inquiry, we may collect:
- Your name
- Your phone number
- Your email address
- Your postcode or address
- Who the stairlift is for (e.g. yourself, parent, spouse)
- Your preferred day or time for a callback
- Any additional details you choose to share with us
When you visit our website, we may also collect technical information such as your IP address, browser type, device, and pages viewed, through cookies and similar technologies.
3. How we collect information from Facebook & Instagram
We run advertising campaigns on Meta platforms (Facebook and Instagram). If you submit a Lead Form on Facebook or Instagram, or click an advert that takes you to our website, the contact details you provide are sent to us so we can respond to your inquiry.
We do not receive your Facebook or Instagram password, and we do not access your Facebook or Instagram profile beyond the information you choose to share with us via the lead form.
4. How we use your information
We use your personal information to:
- Respond to your inquiry and provide a quote
- Arrange a callback or home survey at a time that suits you
- Provide you with information about stairlifts and related products
- Improve our website, products, and customer service
- Comply with our legal and regulatory obligations
5. Sharing your information
We do not sell your personal information. We may share it with trusted service providers who help us operate our business, such as:
- Our CRM and email service providers
- Our website hosting and analytics providers
- Meta (Facebook/Instagram) where required for ad delivery and reporting
- Certified stairlift installers and field technicians
6. How long we keep your information
We retain inquiry data for as long as necessary to provide our services and meet our legal obligations. After that, your information is securely deleted or anonymized.
7. Your choices
You may request access to, correction of, or deletion of the personal data we hold about you at any time. You may also opt out of marketing communications by following the unsubscribe link in any email we send, or by contacting us directly.
8. Cookies
Our website uses cookies for essential functionality, to understand how visitors use the site, and, with your consent, to measure the effectiveness of our advertising on Meta and other platforms. You can manage cookies through your browser settings.
9. Security
We use appropriate technical and organizational measures to keep your personal information secure, including encryption in transit, access controls, and secure cloud infrastructure.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of the most recent update.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Phone: 0333 335 5637
- Email: sales@gentlerisestairlift.co.uk
- Gentle-Rise Stairlifts Ltd, Fergusson House, City Road, London EC1V 2NX